Services after purchase
Services after purchase:
If they require spare parts or service-information to our Swemo product, a conversation-partner for guarantee-questions seeks or would like to experience nearer, they find a competent conversation-partner over ours
Services Hotline 02405-140 3821 or per enamel: firstname.lastname@example.org
The contentment of our customers is most upper order for us. Therefore is valid with products, that you bought with us, without statement of reasons within 14 days can return. B-Ware are products impossible.
The general manufacturer-guarantee of 2 years is valid after course of the return-period. Where they can turn to the telephonic Hotline or enamel with questions anytime.
In the guarantee-case, we take care that you are picked up packed wheel with your wish-address. As well as the collection, also as the return-transportation is free within Germany. We ask for understanding that this service is possible only for wheels, that were bought with us. In order to guarantee a smooth course, a previous date-agreement is necessary.
With smaller repair-works or the exchange of spare parts, we offer you free of charge ourselves spare parts at this to you sends so that they can be installed by you.
You/they can rob also her/its/their E-Bike for the purpose of damage-estimate in order to let done there a costs estimate regarding the expected repair-costs into a Fahrradfachwerkstatt. They must give us this costs estimate per e-mail / mail. After examination of the costs, we release the repair-order and bear the costs.
After course of the guarantee-time they can let executed spare parts and repairs with us anytime. The buyer carries the costs for the shipping and spare parts and repairs.
With queries, our customer-service stands by telephone by the side for you.